Systems & Cloud Engineer

Peter
Pham

3+ years at AWS resolving mission-critical workloads for enterprise customers. Specializing in Windows directory services, cloud infrastructure, and building the knowledge that keeps distributed systems running.

1,500+ Issues Resolved
3+ Years at AWS
6+ Engineers Mentored
Get in Touch LinkedIn GitHub

Experience

Cloud Support Engineer I

Amazon Web Services — Dallas, TX (Remote)

Current July 2023 — Present
  • Resolved 1,500+ production issues for enterprise customers, delivering root-cause analysis and remediation for mission-critical compute workloads
  • Promoted to Support Operations to handle intricate, high-severity cases and escalations
  • Mentored and onboarded 6+ engineers with foundational troubleshooting knowledge
  • Reviewed engineer responses to customers to maintain quality standards
  • Validated service-side bugs and escalated appropriately to engineering teams
AWS Managed AD WorkSpaces AppStream FSx Windows FSx NetApp ONTAP IAM EC2 SAML Auto Scaling S3

Instructor

Cyber Security Defense Lab — University of Texas at Dallas

June 2021 — Sept 2021
  • Developed and optimized curriculum aligned with industry best practices
  • Delivered lectures on networking and security fundamentals to a class of 30 students
Networking Security Curriculum Design

Skills

System Administration

Microsoft Active Directory Windows Server Ubuntu Server AWS WorkSpaces AWS AppStream FSx Windows FSx NetApp ONTAP AWS Managed AD

Programming

PowerShell Python Java

Networking & Protocols

DNS TCP / UDP HTTP SAML Network Infrastructure

Cloud & Tools

IAM EC2 Auto Scaling S3 Docker Git

Education

Bachelor of Science in Software Engineering

University of Texas at Dallas

Graduated 2023

Let's Connect

Open to DevOps and Cloud Infrastructure roles. Based in Dallas, TX.

Email [email protected] LinkedIn linkedin.com/in/ptrpham GitHub github.com/ptrpham1234